Available Position

Appointment Center Manager

Position Information

Position Summary:

Has a primary duty of managing the company’s Appointment Center department. Customarily and regularly directs the work of at least 2 or more full-time employees. Supports the company’s management, purpose, mission, and values.

Essential Job Functions:

1. Leads and manages the Call Center Representatives. Has the authority and responsibility to allocate work, provide training, set and inspect performance expectations, evaluate performance, reward and recognize, discipline, and recommend wage changes, promotions, transfers, or any other change of employee status. His/her recommendations are given serious weight in each decision.

2. Oversees the Call Center Representatives in all customer service duties, including monitoring phone calls, coordinating customer mailings, reviewing proposals, scheduling, addressing customer concerns, data entry, and so on. Oversees the processing of all department paperwork to ensure quality control.

3. Is an ambassador for the company’s culture and purpose

4. Regular, reliable on-site attendance.

Necessary Knowledge:

Knowledge of customer service principles and practices.
Skill in operating a personal computer and programs.
Ability to handle a variety of tasks.
Possess talent and personal traits:

Competitive
Customer Orientation
Developing Others
Frequent Interaction
Performance Management

Education & Experience:

Associates or Bachelors degree in business, marketing, or related field preferred;
2+ years of experience in customer service and/or call center management experience.

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COMPANY BENEFITS

Health Care
Paid Time Off
401k Plans
Flexible Spending
Opportunities to Give Back
Branded Apparel
Special Events & More

Alicia Shafer

I heard about Foundation Systems of Michigan through a friend who was working there. I wasn’t looking for a new job because I enjoyed the one I had, but my friend always spoke so highly of the company, and I truly loved how much they cared about their customers and employees.

After previously working in the medical field and welding industry, I decided it was time for change. I didn’t have much experience in the foundation repair and waterproofing industry, but I had plenty of accounting experience and I knew FSM was the perfect fit for me.

I love FSM because it is easy to go to work. The environment is always upbeat and positive – Nobody walks by and doesn’t say hello! A supportive group with a great attitude makes a huge difference in the workplace.

The salary, perks and benefits are also an advantage. There has been a huge burden taken off my shoulders by having programs like 401k, short-term disability, a holiday fund and the flexible spending account for my family – that comes top-down, you can see the owners care.

Rebecca Laurie

I am proud to work at FSM – We change lives. We stand out in the industry. We are a family. At Foundation Systems of Michigan, we strive to put our customers first and provide excellent customer service.

Before joining the company in 2011, I worked in the medical field for the majority of my life, and learned to love helping people at their difficult times. When I decided it was time for a career change, I relied on my passion for helping others to find a job, and that’s when I found Foundation Systems of Michigan.

FSM’s vision has always been clear – We believe if we take care of our employees, the employees will take care of the customers, and in turn, provide the best service.

Understanding and following the company vision and aligning it with the goals I have set for myself has allowed me to grow and be successful at FSM. From my initial position as a Service Associate to Assistant Sales Manager, to HR Director to now General Manager, I have learned it is important to work hard and find meaning in the work you do.

During my time here, I have experienced immense growth personally and financially that has provided stability to support my growing family and allow me to do things I didn’t imagine before.

As the largest foundation repair and basement waterproofing company in Michigan, I am proud to be a part of a company that operates at a high standard of excellence, something not often found in our industry.