Available Position

Customer Experience Advocate

Position Information

Foundation Systems of Michigan, the area’s largest and most respected Foundation Repair and Basement Waterproofing contractor, has immediate opportunities for Customer Experience Advocate.

Job Summary: This position involves being the single point of contact for customer interactions, including setting and confirming install dates, mailing customer information packets, following up with customers on a variety of issues, and keeping customer records current and updated.

Qualifications:

Associates Degree
1 year call center experience
Basic knowledge of accounting
Experience with answering a multi-line phone system
Excellent verbal and written communication skills
Strong organizational and time management skills
Proficient computer skills
Ability to perform accurate data entry with a strong attention to detail.
Ability to work in a fast paced environment
Strong focus on customer service and ability to empathize with customers situations
Team player
Ability to work evenings and some Saturdays

APPLY FOR THIS POSITION

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COMPANY BENEFITS

Health Care
Paid Time Off
401k Plans
Flexible Spending
Opportunities to Give Back
Branded Apparel
Special Events & More

Alicia Shafer

I heard about Foundation Systems of Michigan through a friend who was working there. I wasn’t looking for a new job because I enjoyed the one I had, but my friend always spoke so highly of the company, and I truly loved how much they cared about their customers and employees.

After previously working in the medical field and welding industry, I decided it was time for change. I didn’t have much experience in the foundation repair and waterproofing industry, but I had plenty of accounting experience and I knew FSM was the perfect fit for me.

I love FSM because it is easy to go to work. The environment is always upbeat and positive – Nobody walks by and doesn’t say hello! A supportive group with a great attitude makes a huge difference in the workplace.

The salary, perks and benefits are also an advantage. There has been a huge burden taken off my shoulders by having programs like 401k, short-term disability, a holiday fund and the flexible spending account for my family – that comes top-down, you can see the owners care.

Rebecca Laurie

I am proud to work at FSM – We change lives. We stand out in the industry. We are a family. At Foundation Systems of Michigan, we strive to put our customers first and provide excellent customer service.

Before joining the company in 2011, I worked in the medical field for the majority of my life, and learned to love helping people at their difficult times. When I decided it was time for a career change, I relied on my passion for helping others to find a job, and that’s when I found Foundation Systems of Michigan.

FSM’s vision has always been clear – We believe if we take care of our employees, the employees will take care of the customers, and in turn, provide the best service.

Understanding and following the company vision and aligning it with the goals I have set for myself has allowed me to grow and be successful at FSM. From my initial position as a Service Associate to Assistant Sales Manager, to HR Director to now General Manager, I have learned it is important to work hard and find meaning in the work you do.

During my time here, I have experienced immense growth personally and financially that has provided stability to support my growing family and allow me to do things I didn’t imagine before.

As the largest foundation repair and basement waterproofing company in Michigan, I am proud to be a part of a company that operates at a high standard of excellence, something not often found in our industry.